Privacy Policy - raquette.net

Protecting your personal data is central to our commitments. This privacy policy explains how raquette.net collects, uses, and protects the information you provide via our contact form.

1. Data Controller

The controller responsible for the personal data collected on this site is:

Name / Entity : Daniel Truel
Address : Les Hameaux n°1 Plagne Villages, La Plagne, 73210
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone : +33 6 65650785
2. Data collected via the form

When you fill out our contact form to request information or organize a snowshoeing outing, we collect only the data necessary to respond to you:

Identity data: Daniel Truel
Contact data: This email address is being protected from spambots. You need JavaScript enabled to view it. / Tel: +33 6 65650785
Message data: The content of your message (desired dates, hiking ability, number of participants, etc.).

3. Why do we collect your data ?

The data collected via the contact form is used solely for the following purposes:

Responding to your inquiries about hikes.
Processing your booking requests and reserving your spots for mountain outings.
Contacting you promptly by phone or email regarding any changes to the outing (weather conditions, safety instructions, meeting point)

4. Legal basis and retention period

Legal basis: The processing of your data is based on your consent (when you click "Send") and on the implementation of pre-contractual measures (your booking request).
Retention period:
If your request does not result in a booking, your data will be deleted within one year. If you go on an outing with us, your contact details are retained for 3 years following our last interaction for business purposes, and associated invoices are kept for 10 years (in accordance with French legal requirements).

5. Data sharing and security

Confidentiality: Your data is never sold, rented, or transferred to third parties. It is accessed only by the guide or trip leader handling your booking.
Security: Our website uses an SSL certificate (secure HTTPS browsing), ensuring that information entered into the contact form is encrypted and protected during transmission.

6. Your rights

In accordance with the GDPR, you have the right to access, rectify, and delete your personal data. You may request the removal of your contact details from our records at any time.

To exercise your rights, simply contact us via email at: This email address is being protected from spambots. You need JavaScript enabled to view it.

If you believe your rights are not being respected, you may lodge a complaint with the CNIL